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Frequently Asked Questions

January 26, 2017 by West Coast Super Stays

What time is check-in?

Check-in time is anytime after 3 PM.  This allows our custodians to make sure the whole unit is super clean for your arrival.  If there is no guest that has just checked out, you can certainly arrange an earlier check in.

What time is check-out?

Normally we ask that you vacate by 10 AM on the day of your departure as we mostly do same day turnovers whereby our maid service has to have the house ready for new guests at 3 PM.  Should you require more time, ask us about it and if there are no guests coming in the same day, we can give you more time to relax.

Can I bring pets?

Normally we do not allow pets but some of our newer properties will allow pets.  Please ask us which ones will take pets.

Is there a maximum number of people?

Each unit advertises the number of allowable people.  It is based upon two per bed.  Additional people can be arranged for by utilising portable beds but there will normally be a surcharge for the extra guests.
As we have personnel on hand at all times, there is no allowing of extra guests without prior arrangements.

What is supplied?

In all of our properties, we supply all linens, towels, bedding, soaps, tissues, toilet paper and most condiments in the kitchens.  Basically, all you need is your own food and drink and come prepared to have a great time.

  • Our Concierge is happy to assist you with anything you may need during your stay!
  • Additional Cleaning Services are available!